Enterprise Relationship Manager

Job Locations US-Remote
Posted Date 2 weeks ago(2/4/2018 8:50 PM)
# of Openings
1
Category
Enterprise Sales

Overview

Our business began 25 years ago as part of General Electric. They recognized a need for businesses to have plans and resources to recover from disasters, natural or man-made. In the beginning, this service was only available to the largest corporations.

 

In 2004, Agility Recovery developed an efficient, effective recovery solution that any organization can afford: ReadySuite. Over the past 25 years, we’ve recovered thousands of businesses from every possible type of disaster, and we’ve never failed.

 

As an Enterprise Relationship Manager, you will  work with our top enterprise customers to offer additional services to grow the revenue base; while ensuring that all of the enterprise customers in your base are retained as Agility Recovery members.  You will also be responsible for supporting the sales team during the sales process to aid in achieving the initial sale while managing the on boarding process and building that support relationship as they become Agility Recovery members.

Responsibilities

  • Working closely with an assigned existing member base to grow additional revenue through upgrades and additions; review current services and enhancements to promote member engagement, loyalty and revenue.
  • Work towards 100% client retention of assigned base through an ongoing relationship that includes consistent on site visits, monthly updates, and on-going communication.
  • Ability to work within the base client to find new opportunities to sell our services through other departments, new acquisitions, divisions, portfolio companies and supply chain to grow incremental revenue.
  • Coordinate new sales activity with enterprise sales people to be a part of the new sale process, to enhance our relationship offering to show what we will provide when they become a member and for years to come.    
  • Helping to assess risk, identify critical business functions, and develop communication strategies to guide businesses through the steps of building a continuity plan.
  • Work with members to onboard to Agility. Conduct quarterly member reviews.
  • Work with our member services team to coordinate and understand the steps that will be taken when a disaster event occurs. This could include calling key members when there is a pending event in the area of their location.
  • Working with accounting, operations, sales, and management teams to escalate issues, resolve member concerns and meet member needs.
  • Developing emotional connections with these large business to keep members for life.

Objectives:

  • Sales: Ability to build trusted advisor relationships and “farm” new sales opportunities within an assigned customer base to add incremental sales above current billing base.
  • Account Management: Create superior member experiences. Timeliness of best method of follow up, responsiveness, setting clear expectations with member engagements. 
  • Project Management: Introduce Agility relationship and deliver value proposition, member for life mentality throughout member engagements. Manage to members’ timelines and coordinate support from other departments as needed. 
  • Retention: Goal is 100% client retention of our largest members in this assigned group.
  • Customer Service: Provide the highest level of internal customer service to sales, management, operations, and administrative colleagues. This includes the coordination of support for member services.
  • Education: responsible for continuing education in the fields of business continuity, disaster recovery, account management and project management.

Qualifications

  • Bachelor’s degree required; Master’s degree preferred
  • 10 years’ experience in account management, support services, customer service or a combination in building customer relationships.
  • Prior successful track record of sales into an existing client base.
  • Passion for building exceptional customer experiences.
  • Strong communication, organization and decision-making skills.
  • A positive, outgoing personality with the ability to remain composed, courteous and professional with client-centric mentality.
  • Must be able to interface and coordinate work effectively with business units and enterprise clients  
  • Ability to follow existing procedures as well as the flexibility and creativity to develop, learn and help implement new ones.
  • Know or learn intermediate IT, business continuity and disaster recovery concepts. 
  • Proficient in Microsoft suite of office products

Ability to travel up to 50%

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